Not that many years ago when you went to a Tigers game all you did was roll up at the turnstiles just before 3 o’clock on a Saturday and pay a few quid in cash to get in. Simple ! A season tick would secure your seat.
Then technology took over to make things even easier. No need to bother with cash, your annual fee is loaded onto you credit-card type ticket and all you have to do is stick it into the machine at the gate. No people involved. No friendly chat as you go in, no “Enjoy the game”. Just the high-viz jacketed security stewards checking your bags for ? …. contraband. ? A crate of beer not purchased at a Tigers outlet, or maybe a tube of exploding toothpaste, or a scarf with offensive words.
It all seems to work well, until Tigers get to the quarter-finals of the European Challenge Cup and the match is not included in the season ticket price. All of a sudden over 20,000 supporters have to buy a ticket. Surprise, surprise the ticket office is “ experiencing a high volume of calls at the moment”.
Still you can always book on-line. Just put in your Tigers Reference Number, which obviously you know off by heart. Or you can find your season ticket and it is written there right before your eyes. Type it in and now all you need is your password which you used years ago when you first bought your season ticket ….. and have long since forgotten. Not a problem you and set up a new one via e-mail.
Now you can book your ticket. Except you can’t because your iPad sends you into an endless loop of booking and re-booking, but never getting to the pay out stage. Maybe the Tigers website has crashed, not cashed?
So I am back to the telephone. I am experiencing a lot of calls at the moment and so evidently are Tigers, so I get a lot more automated messages telling me it might be easier to book on-line, Gerr ! Still I wait and wait and wait a bit more until I get to a real person. MAGIC !
She was very helpful and in just a few minutes and £44 later I have my ticket! Well almost. I have to print that off myself, a good job my print ink hasn’t run out. PHEW.
Now all I have to do is turn up in two weeks time at 3 o’clock on Saturday the 7th May ………. And wait two and a half hours ……. Because the kick off is not until 5.30.
HOW THINGS HAVE CHANGED !