This post is a continuation of the “grumbling” discussion on the postal service. For earlier posts see Grumble Post 1 and 2 dated 6th and 13th November or click on the “GrumbleSmile Post” in the tag cloud.
Ironically, as I was typing this blog I was interrupted by a loud knock on the back door. It was Geoff, our excellent family friendly, totally dependable, postman. He could not deliver the Yellow Pages Directory through our small front door letterbox so he came around to the back door – he does that with parcels too ! 🙂 He knocked loudly because he guessed I was likely to be still in bed – after all it is only 10 o’clock and I’m retired !
He handed me the usual daily selection of bills, junk mail and the un-asked-for, never-changing, shrinking -in -size, soon -to -be -thrown -away YELLow pages.
Geoff is the answer to the Royal Mail’s prayers, if only the management was listening.
Customer Service is in his bones, a smile and a “hello and good morning” are more than worth the cost of a postage stamp.
That’s how to turn a Grumble into a Smile ! 🙂