This blog follows after my trials and tribulations searching endlessly through the aisles of Boots the Chemist for a solution to my poorly foot. (See “BEST FOOT FORWARD” dated 10th June 2012). I wrote to Customer Services to see if they could give me a better way of finding the right product for my foot problem. I received the following helpful reply from Vanessa Brazener :-
Thanks for contacting us about your recent visit to one of our stores.
I’m sorry to learn of your disappointment to find yourself faced with too much choice and not enough information when trying to find something to help with your sore foot.
We try to provide a variety of products under each category as what may work for one person, won’t necessarily work for another.
I appreciate your comments relating to the position of the ‘foot care’ aisle, and I’ve made our Store Operations Team aware of your feelings. The feedback we receive from our customers is invaluable to us and they’ve asked me to reassure you your comments will be considered at their next review.
In future it may be useful for you to know that our Pharmacist’s and Healthcare assistants are always on hand to offer help and support to any ailment you might have.
I’d like to apologise once again for the disappointment this has caused.
Thanks again for contacting us. If I can help in any other way, please let me know.
Vanessa Brazener, Boots Customer Care
Since receiving this reply, I was given some advice by my friend Maureen, that I may infact have gout. For more about this follow my blog “Google Gout” dated 19th June 2012.