This is continued feedback on the CAFE group Introduction survey. (see previous posts by clicking on ” CAFE Project ” in the Tag Cloud )
Surprisingly for this age group, 87% of the CAFE group had some computer skills and 41% of them rated their skills as high. This is much higher than you would expect in the general population of older people. Many of the group had been using computers at work. Equally many of them had bought a computer when they retired which now means they may not have the latest and fastest technology. Only a quarter of them had an iPad or similar tablet devise.
Quotes from the “EXPERTS” :-
– Motivation for use – being in touch with relatives
– Way of preventing isolation if taught how to use correctly
– Games / live information, i.e. buses
– Physical benefit of using keyboard rather than pen / voice recognition software
– Usefulness of email (faster communication) – however it can become a nuisance
– Some people have no interest in technology – target those who do, but demonstrate to others
– Technology needs to be designed for older people and not ‘techies’
– Managed without one, why is there a need to get one now?
– Key barrier is lack of understanding of how to use
– Reducing face to face communication / communicating with a screen rather than a ‘real person’
– Some people are unable to use ICT for long periods of time due to health / mobility problems
– Expense of broadband – if cheaper more may have it
– Expense of investing in actual device – tablet or computer – is it worth it?
– The communicating party must also have computer or tablet and broadband (or access to this)
– Using technology doesn’t come easily to someone over 70 (like it would to someone aged 25)
– Fear of using internet to make purchases – some like to see goods before buying
Footnote:- This means that if we were to use touch screen technology, we would undoubtedly have to provide the group with up to date computers before they could be persuaded to purchase new technology, even if they could afford it.
Around 80% of the group use Google and have Broadband, and use email a lot or sometimes. This would indicate a relatively high level of computer knowledge and use compared to the general population of older people.
Only 40% of the group use Skype and an even smaller percentage (15%) use it a lot. This is probably not surprising given the fact the majority of people in this group regularly have contact with family and friends. Skype is likely more often to be used to remain in touch with more remote family and friends.
Quotes from the “EXPERTS” :-
– Skype is great – seeing someone makes you feel less isolated
Footnote:- If we see Skype as a key tool in connecting new friends in the City, we would have to find an easy way to do this. Possibly using grand-children or University students to set up the first connections.
The vast majority of the group had used the internet to make purchases predominantly books, holidays and other products.
Interestingly grocery shopping was only used by one person, mainly because of concerns about quality and substitution of goods. Grocery shopping was also a good reason to go out and so having things delivered to their home wasn’t always seen as an advantage by this mobile and active group. That would no doubt be different for an older and more frail group providing the other issues were overcome.