“Southern Cross – Post Mortem”

For most of this year I have been writing about the Southern Cross residential care provider and its painful and slow demise.  See all the earlier posts in the TAG CLOUD by clicking on “Southern Cross”.

The pain was felt most acutely by the 31,000 elderly and frail residents who were left worrying about their security.  The slowness of the inevitable closure of the company was caused by the reluctance of all the key players to share in the pain and their callous disregard for the feeling of the residents.

The Southern Cross Management Team had a brief but vainglorious idea of attracting a £100million investor, but no such fool was found.  In a deathnell move they then unilaterally slashed the rents by 30%, but must have known that this was a last and suicidal action.

It must be said that in their brief life they had rising star status whilst they became the vehicle for demolishing the public sector provision and replacing it with new private sector buildings.  The accommodation was generally better but the care model was driven by financial return, not quality of life for residents.

In sharp contrast to the worries experienced by the residents during this difficult time, the senior management team were more than adequately rewarded for the mess they created.  Two previous Chief Executives left and sold their shares which were worth over £10million each.  I guess that must have cushioned the blow of unemployment.

At least Jamie Buchan, the Chief Executive for the last two years had the decency to forego his £495,000 annual salary, which he would have been paid as compensation for losing his job! 😦

  • The landlords and their bankers and vulture capitalists will have had their fingers badly burned by the experience.  They will be much more cautious about investing in this sector in future.  Those who traded revenue return in exchange for equity will have learned some uncomfortable lessons.  It is hard to see how this sector will attract new investment in years ahead, in spite of the huge growth forecast in the numbers of frail elderly people.  A new funding and provider model needs to be found.
  • The Care Quality Commission proved unable to find any constructive role in this situation.   They became a bystander, an impotant regulator and were completely useless in their key function of safeguarding vulnerable adults.
  • The Government (the Department of Health), successfully managed to keep their heads down and avoid any of the mud sticking to them.  Not exactly the leadership role they should be taking!  The problem of underfunded and poor quality residential care has not gone away.  There are many more providers still in a precarious financial position.

I have put forward a number of strategic alternative ways forward in my earlier blogs.  The Government needs to rethink the whole future of NHS and social care provision, otherwise we are heading for a disaster in care of the frail elderly.

  If we are not already there.

Posted in Residential Care | Tagged | 2 Comments

“Post Script”

I can’t remember now what prompted me to start writing about the postal service, other than the fact that Royal Mail remains a lifeline of contact for many elderly people who have not and never will, master e-mail.

(See earlier posts by clicking on “SMILE POST” in the TAG CLOUD)

It seems that on this occasion I was ahead of the newspapers.  On 3rd December, there was an excellent centre page essay in the Daily Mail by Dominic Sandbrook and this will be followed by a series of lunchtime broadcasts on Radio 4 entitled “The Peoples’ Post”.  Should be well worth listening to.

I am grateful to Mr Sandbrook for the following bits of post history:-

  • A public postal service started in 1635
  • In 1680 the London Penny Post was introduced
  • By the late 1700’s, William Pitt, the Chancellor of the Exchequer, agreed to the use of mail coaches.  Scarlet coated guards driving stagecoaches at 10 miles an hour!  Seems like a good branding idea for Postman Pat buggies:-).  I wonder if that is where red post boxes came from?
  • In 1840 Rowland Hill came up with “stamps” so that senders could pre-pay their letters.  I didn’t realise that before that, you paid for your letters when you received them.  That system today would certainly put an end to junk mail 🙂
  • In 1861 William Gladstone introduced the post office savings bank.  Village sub-post offices sprang up all over Britain.  A service that goes way beyond a mail delivery and is the lifeline of many small rural communities
  • In the First World War, 12½ million letters were sent to Flanders every week !  After the war the Post Office became a leading employer of disabled veterans
  • By World War II the Royal Mail was the biggest employer in the land with ½ million employees
  • The advent of e-mail signalled a major shift – between 2005 and 2009 the volume of letters fell from 84 million a day to 75 million

I am grateful to Dominic Sandbrook for outlining the interesting way in which the development of the postal service and the improvement in communication changed British social history and helped make us one nation, benefitting from the knowledge and experiences of each other.  We are now in an era where the internet has the potential to do that globally.  So it is a sad twist of fate that e-mail threatens the very future of the postman on our doorstep.

Mr Sandbrook’s article ends on a rather forlorn note about foreseeing the continued decline of the Royal Mail.  But need it be this way?  Why not re-build on the experience of hundreds of years of proud history?

Put postmen or postwomen Pats back in scarlet uniforms; give them low-carbon emission buggies or better still an even more environmentally friendly horse and cart.  Support them with a volunteer army of elderly postal assistants and start a wholly new enhanced delivery service providing milk, fresh bread, organically and locally grown fruit and veg and of course POST.  Add to this a hop on and off bus service and a mobile crèche.

It’s a daft idea but it might just work.

I GUESS THAT’S WHAT THEY SAID ABOUT THE PENNY POST IN 1680

  • P.S.

As I was writing this blog on holiday in Florida, an item came on the news saying that the universal postal service in America was considering dropping from a next day delivery to a two-day service.  Maybe this will be the next cutback in the UK

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“I like to be in America” 2

Eating out in America is the thing everybody does.  Food is cheap, service is good and it all comes fast with fries.  There are restaurants on every corner with homespun names like Wendy’s, Denny’s, Bob Evans, Perkins and Arby’s.

Then there are the folksy country and western ones, where if you don’t have a Stetson and cowboy boots, you can buy them when you get in the queue.  You have to queue even if there is no-one else in the restaurant and there are loads of empty chairs and tables.  It is obligatory to be “meeted and greeted”.

Today we went to the “Cracker Barrel Old Country Store” for some “good country cookin’ for travellers and neighbours alike”.  It’s one of a chain of restaurants which were founded in Tennessee as long ago as 1969, which I think is before cars and televisions were invented.  The rockin’ chair on the front cover of the menu – and for sale on the outside porch – tells you straight away this is where you get to sample Grandma’s home cookin’.

When we get to the front of the queue, we are greeted by Grandma herself who smiles, takes two menus and shuffles off head down past the unlit country fireplace.  I guess Grandpa is out in the backyard choppin’ logs right now!  Meanwhile, Grandma deftly two steps between the occupied and vacant tables to “a quiet spot by the window” overlookin’ the rockin’ chair porch.

Before we even look at the menu, the waitress arrives to ask if we would like a drink.  I’ll swear she is one of the Walton family, maybe Elizabeth or Erin or was it Sue Ellen – or was that Dallas?  The usual questions – coffee, tea, juice —— plus fifteen supplemental question depending what you choose.  If it’s coffee, this is no Starbucks, so you don’t get cappuccino, espresso or latte – just regular, decaf or iced.  Since in my mind regular is more to do with petrol (gas), I settle for tea of the iced variety, because brewin’ hot tea is not a Tennessee speciality.

I look around for the Walton boys, but John Boy, Jason and Jim Bob must be out fishin’ for catfish, which the menu says Grandma cooks with cornmeal and seasonin’.

Now comes the big challenge.  Choosin’ from the 64 things in Grandma’s kitchen, most of which I have never had before and half of which I don’t even understand, even after Elizabeth’s explanation.

I pass on the “USDA Choice Chuck Roast” which has been pot roasted for 14 hours.  I figure it might be a bit overdone by now —- and anyway I don’t want to get into trouble for stealin’ the District Attorney’s lunch (assumin’ that’s what DA means?)

I pass on the “Chicken Fried Chicken” because I am sure the sawmill gravy will taste like sawdust.  I also passed on the “Smothered Grilled Chicken” – I just could not bear the thought of Grandma’s smotherin’ those chickens.

Finally, putting Grandma’s killin’ methods out of my mind, I settle for the “Chicken ‘n’ Dumplins Platter, plus three country sides”.  I chose Breaded Fried Okra, Pinto Beans and Turnip Greens just to experience true Tennessee country eatin’.  The Turnip Greens were unusual – like spinach without the leaves.  I guess the caterpillars must have got to them before Grandma did.

When the meal came it sure was fillin’.  Grandma’s Dumplins could be used to glue together broken rockin’ chairs  or seal the draughts in the porch windows.  I didn’t tell her that because she didn’t look like the sort of Grandma you would want to argue with.  No room for a puddin’, in fact no puddin’s on the menu, so I guess I’m not the only neighbour goin’ away full up.

On the way out we were “parted and departed” with a “thank you for eatin’ with us”.  I took a moment to visit with Grandma only to find she wasn’t the owner – “I just work here”.  She is 80 years young, beautifully made up and her hair is tied back with a ribbon.  Immaculate as if she was going to church on Sunday except for the apron.  She told me she works here most days but doesn’t do the waitressin’ – “the young ‘uns do that”.  She drives to work  — and on one day when her car didn’t start, she walked — but the manager said if it happened again she should ring and someone would pick her up.  In a car or maybe a buggy I assume.

On the days she doesn’t work at the country restaurant, she volunteers at the local hospital.

She may not own the place but she is the perfect ambassador for Tennessee Country Cookin’.  She embodies everything that is get up and go about America.

 

Posted in SMILES | Tagged | 2 Comments

“I like to be in America”

This blog was written while on a holiday in America and it is interesting to observe the differences between the UK and the USA.  In some ways they are ahead of us and in some ways behind.  Neither is automatically good or bad.

One thing I like is they still have imperial measures – they haven’t given in to the incomprehensibility of metric.  A foot is still a foot, roughly the size of your feet so you can measure most things by putting one foot after the other; or for longer distances, a large stride is a yard, so you can count your paces to calculate distances outside.  Although I never did figure out a rod, pole or perch, I still think they must be more to do with fishing.

They use miles too, but then again so do we.  The European Court of Justice has not yet caught up with our road sign-writers.

The weather forecasters still speak Farenheit so at least I know that when it is 70°or more, it is going to be hot.  In the UK I still haven’t a clue what the temperature is going to be even after watching the weather forecast.

Filling up the car is a bit more confusing, because for some reason they call petrol “gas”, which it isn’t!   On the good side, they still use gallons, but to complicate things if you want to pay cash, you have to pay in advance, which requires you to guesstimate how many gallons you need.

Weight wise they calculate everything in pounds, they don’t seem to have got the hang of stones.  So people weigh in at 140 pounds if they are 10 stones.  I never got around to finding out about ounces.

One thing they are different on is the currency.  Dollars are simple enough to understand until you come to pay for anything – then the notes are all the same size and colour – just to get you confused again.   On top of that, it’s only when you get to the till that they add on the sales tax. So everything costs a bit more than you think.

You buy potatoes in pounds and petrol in gallons, but why did they never learn to drive on the left   ???????????????

 

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“Vulnerable Grey Market”

It is over a year ago that I last wrote about some of my concerns about the selling of mobility equipment to vulnerable older people.  (See

There is vast potential for this market to be preyed upon by unscrupulous salesmen.

Now it appears that at the very same time that I was writing the blog, Derbyshire Trading Standards were investigating the miss-selling of mobility scooters after a host of complaints about  REO Marketing Limited.

The company sold scooters, stair lifts, beds and wheelchairs over a wide area of England.

Their aggressive sales techniques included:-

  • Long sales visits to people’s’ homes;
  • Exploiting health problems;
  • Falsely claiming to carry out surveys as an excuse for sales visits;
  • Offering discounts for immediate orders placed

The two Directors of the company were jailed for 3 and 4 years each, but after pleading guilty they will, no doubt, be out in half that time.  I am sure that does not reflect the loss and distress they caused to many of their elderly customers.  I believe this example is just the tip of a very big iceberg of exploitation of older people in their own homes.

As the grey market expands, there will be many more examples like this in the future.  Elderly people who can’t get out to shop, don’t have the skills to use the internet and have no close relatives to advise them – they are very vulnerable to this type of exploitation.

Trading Standards are only ever able to lock the stable door after the event.  We need properly “kite marked” and trusted organisations.

ELDERLY  BUYER   BEWARE !

A quick search of Google using “exploiting the elderly in the UK” threw up three million results !

Products highlighted included:-

  • Energy sales
  • Home insurance
  • Retirement housing
  • Will writing
  • Financial services
  • Doorstep sales
  • Double glazing

Footnote:  Between a third and half of all cases of elder abuse cases in America involve financial exploitation.

3 Comments

“A Fishy Story”

Yet another piece of research related to the diet of older people and its possable connection to the onset of dementia.

See earlier posts by clicking on dementia in the TAG CLOUD.

Researchers at Northumbria University suggest that eating fish may stave off dementia in later life.  The evidence they found suggests that eating oily fish regularly may slow down memory loss through improving blood flow to the brain.

No need to move to Grimsby just yet, the report is couched in terms of “could” and “maybe”.

And…….that is OILY FISH…….but that does mean a trip to the chippy everyday.

Sardines on toast should be ok ……. maybe without the toast?

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“Grumble Post 4”

No less a person than the ever headline-seeking Caroline Spelman – Environment Secretary, must have been reading my blog.  She obviously shares my concerns about the postal service.

Look in the TAG CLOUD for earlier posts by clicking on “Grumblesmile Post”.

Ms Spelman is paid a lot of money to be Environment Secretary and no doubt has years of experience working in the Post Office as a student delivering mail at Christmas.  She has come up with a great idea to solve the problem of junk mail – a website to allow people to ban the Royal Mail from delivering unsolicited post.  The website is to be launched next April, and if it is as effective as the Telephone Preference Service, it will have no effect at all!

  • Every household in Britain received 450 pieces of junk mail a year
  • 11 billion items in total
  • £50 million is the cost of disposal

One little loophole in Ms Spelman’s thinking is that 40% of junk mail is delivered door to door in the form of leaflets from local businesses.

The Direct Marketing Association is obviously deliriously happy about Ms Spelman’s idea.  Their members employ 280,000 people and the value of the direct mail business is around £27 billion.  Although that doesn’t include the recycling cost :-).  Their spokesman, Mike Lordan, the Operations Chief, said with no sense of irony, “unwanted mail is an annoyance and an unnecessary cost to business”.  He forgot to say “do worry we will keep on sending it”.

The Royal Mail are equally delighted about Ms Spelman’s proposals.  They said, between gritted teeth, “this scheme will build on the arrangements already in place to enable people to opt out”.  What he meant was “if it works, it will bankrupt Royal Mail, but it probably won’t work”.

I think I have a much simpler solution.  Why not put it back in the post box with your name and addressed crossed out and re-address it to Mr Mike Lordan of the Direct Marketing Association, DMA House, 70 Margaret Street, London W1W  8SS.

ALTERNATIVELY —- a great idea I read recently ——- send all the buisness reply postage paid envelopes you recieve back to the sender stuffed with junk mail you have been sent by someone else 🙂

As Elvis said                 ” RETURN TO SENDER “

Posted in GRUMBLES | Tagged | 4 Comments

“Smile Post” 3

Before reading this post, look at earlier posts on this subject by clicking on “Smile Post” in the tag cloud.

Postman Pat’s buggy train is now the length of a bendy bus and there is one final buggy to go, which will make this a totally unique, all smiles, cure the ills of the day, all new Royal Mail service.

  • The last buggy on Pat’s train will be a luxury,  seats and tables,  silver service,  get on and off anywhere, for £1 , extra special,  especially slow,  Royal -handwaving trolley bus.
  • It will be staffed by Volunteer Grannies and Grandpas (CRB checked of course), who will take young pre-school age children out for the day.  There will be nappy changing facilities, sleeper seats and naughty corners.  There will be a small charge by the hour and fines if your child ends up in the dog house.  By the way, this trolley will also do a dog walking service for £1 – you can tie your dog to the back of the buggy.  Pat’s black and white cat will not allow the dog to ride on the buggy for Cat Health and Safety reasons 🙂

Finally, because the train is now so long, it will need to be followed by a red flag-waving, keen-eyed neighbourhood watching, “Hello” and “Good Morning”, mobility scooter driving, rear guard Grannie or Grandpa.

Of course, because of all the extra work, Pat’s postal round will have to be much smaller, which means there will have to be a lot more Pats and black and white cats.

Remarkably, even without any more letters, there will need to be a lot more postal worker jobs created.  Also there will need to be sales people on the postal train, who will handle the retailing operation.  Since everything will cost £1, NO special skills are required to do the role, except being able to count to 10 on your fingers (and thumbs).  This will create thousands of extra minimum wage, part-time jobs, out in the fresh air, — ideally suited to 60 – 70 year olds who are winding down to retirement at 65 – or 66 – 67 – 68 – 69 – 70 or whenever.

These additional posts will be called A.P.O.’s — Assistant Postal Operatives.  The Communication Workers Union wanted a posher title to reflect the importance of this new position and suggested they be called ‘Assistant Postal Executive Safety Health Improvement Technicians’,    but Pat didn’t think this was such a good idea?

 

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“Smile Post” 2

This is a continuation of the “Smile Post” theme.  For earlier posts click on “GrumbleSmile Post” in the tag cloud.

  • The penultimate buggy is the “Recycling” rag and bone cart.  A sort of bring and buy sale on wheels.  You can put on the buggy all your old clothes (and new ones if you are a teenager that has moved on to the next designer label) and the wooly jumper that Grannie knitted you for Christmas  🙂
  • You can also put on this buggy all the gadgets you have bought and hardly ever  – or never used — the teasmaid alarm, juicers, breadmakers, chicken bricks, the pressure cooker, and the hostess trolly  (as long as Pat can bring it back just for Christmas Day)

There are two other extra benefits of the recycling trolley:-

  • Pat will deliver all the clothes left over at the end of every day to the local charity shop, so you don’t get lots of plastic sacks put through your letter box from charities you have never heard of.
  • All the unused electrical goods will be Pat-tested 🙂 and then plugged in at the post office to the recently installed, heavily subsidsed, carbon neutral,world-saving, windmill  for anyone to use free of charge  providing the wind is blowing.
  • Then there is the express junk mail service.  For a small extra charge, Pat, who is of course an expert on what’s in the post, will throw your junk mail straight into the recycling buggy so you don’t even have to read it.  Yellow pages telephone directories will automatically go onto this cart and be sent to call centres.  They don’t need them but it will waste their time disposing of them instead of yours.
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“Smile Post” 1

Before reading this post, if you haven’t already done so, you need to go back and look at Grumble Post 1, 2 and 3 dated 6th, 13th and 20th November 2011 or click on the “GrumbleSmile Post” in the tag cloud.

In an effort to turn a Grumble into a Smile, I thought it would be a good idea to suggest some ways to keep our Royal Mail alive by re-inventing it as a completely new service based on some old experience and a fun new image.

  • Pat will visit every home, every day, rain or shine 🙂
  • Pat will have his little car and pull a train of Disney style golf buggies :-
  • The “Wakey Wakey” buggy will sell milk in bottles which will rattle to let you know Pat’s on his way  🙂
  • The “Cock-a-D00dle-Doo” buggy will sell fresh, free-range eggs with no “Lion” stamp on,  just straw and chicken poo  🙂
  • The “Baked Today by Grandma” buggy will sell fresh bread – brown bread, white bread, bloomers, rolls, French sticks but absolutely no sliced loaves in plastic wrappers –  there will also be home baked cakes  – Victoria sponges, chocolate cakes, Chelsea buns, fairy cakes, Eccles cakes, iced rolls but  absolutely no  calories ——and there will be a lovely smell of fresh baking left behind everywhere Pat has been on his daily round 🙂
  • The “Five-a-Day” buggy will sell only Organic fruit and veg supplied from nearby farms.  As an additional benefit, you will also be able to sell your own surplus garden produce to Pat in exchange for £1 stamps to pay for your Christmas card post 🙂
  • The “Get-You-better” buggy will deliver medical supplies, all your pills and potions……and incontinence pads.  For the elderly and young children, Pat has been specially trained (a sort of ‘pill NVQ’) to administer the tablets at your front door with a spoonful of jam 🙂

TO BE CONTINUED ………….

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